AI-driven customer support automation
Email volume was pushing response times out. The workflow reads Gmail, extracts order and product details, pulls context from Shopify, and answers from a vector store so replies stay accurate and on brand.
Full-stack product work, AI consultancy and the automation that removes the manual steps, with a senior bench behind me when the scope needs it.
I am CTO of Techtiz, and I still deploy forward: into your repository, your board and your standup. Full stack across frontend, backend, data, AI, automation and DevOps, with an architecture note before the first commit and a review gate before anything ships.
Adnan NaeemChief Technology Officer, Techtiz · LinkedInTwo kinds of work, usually embedded in the client's own team. Full-stack product engineering that has to survive real users, and AI consultancy where the system has to be right often enough to trust.
Web and mobile products, APIs and the data model underneath. Typed end to end, tested, instrumented, and documented well enough that another team could pick it up.
From the first question of whether AI belongs here at all, to retrieval over your content, a router that only handles intents it was built for, a human review gate before anything sends, and a replayable log of every run.
Every engagement opens with a written system design: data model, integration points, failure modes, and what we are deliberately not building. Disagreements happen on the page, not in the sprint.
Nothing merges without a second engineer on it, and nothing an agent produces reaches a customer without a human check. The gate is the reason the AI work is safe to run unattended.
I work in your repository, your board and your standup, on your conventions. Source is yours from day one, and the handover is a runbook and architecture notes rather than a login.
The same engineering discipline on every project, whether it is a two-week automation or a platform rebuild. These are the parts I do not let slip.
Four builds, with the numbers each one moved. Technical walkthroughs on request.
Email volume was pushing response times out. The workflow reads Gmail, extracts order and product details, pulls context from Shopify, and answers from a vector store so replies stay accurate and on brand.
A voice agent takes the patient call, works out the specialism needed, matches the right doctor and books the slot. If the time is gone it offers the next one and closes the booking unattended.
The technical due-diligence answers, without the padding.
| Area | Where the bench actually stands |
|---|---|
| Accessibility | Builds to WCAG 2.1 AA and Section 508. VPAT produced on request. |
| Security certification | SOC 2 Type I in progress, Type II to follow. Not Type II today. |
| Code ownership | Yours, in your repository, from the first commit. No proprietary runtime you cannot leave. |
| Testing | Unit and integration coverage on the paths that carry money or data. Not 100 percent coverage theatre. |
| AI accuracy | Grounded in your data, evaluated against a fixed test set, and gated by a human before anything sends. |
| Handover | Architecture notes, runbook, environment docs, a walkthrough and a support window. Not a login and good luck. |
| Overlap | US business-hours overlap every working day, with the engineers who wrote the code, not an account manager. |
"Delivered and implemented unique, innovative features as well as a custom widget library."
"They listened attentively to the requirements, touched base regularly, and delivered exactly what was expected."
"A prompt partner, with incomparable timeliness for the internal team."
"Innovative solutions and dedicated support that helped us achieve remarkable growth."
Full-stack engineering, not a single-tool shop. Seven disciplines, one team that covers all of them.
Multi-agent systems, orchestration and reasoning grounded in real data.
Our own senior bench, with US business-hours overlap and no reselling to a third shop. Architecture and code review come through me.
Retrieval over your own content, intents the router was actually built for, an evaluation set that has to pass before release, and a human gate before anything sends.
I sit inside your team rather than behind a ticket queue: your repository, your board, your standup, your conventions, and a codebase your own engineers can carry on with.
SOC 2 Type I in progress with Type II to follow. Least-privilege access, secrets in a managed store, dependency scanning in CI, and E&O and cyber insurance carried.
A technical call, then a written architecture note, then a scoped first slice you can judge in weeks rather than quarters.
Error tracking and run traces are in place from the first deploy, so we diagnose from evidence. Every handover includes a support window and a named engineer.
Thirty minutes with the engineer who would be embedded with you. Bring the system you are trying to build, fix or automate, and you get a straight read on it.
Cross-platform job collection turned into live dashboards: nine sources, decoupled components so a new board is an extension rather than a rewrite, and compliant collection throughout.
A form submission fires the workflow: the lead is enriched, given an AI conversation memory key, and pushed into parallel outreach across email, SMS, WhatsApp and the CRM, every touch tracked.
"They listened attentively to the requirements, touched base regularly, and delivered exactly what was expected."
"A prompt partner, with incomparable timeliness for the internal team."
"Innovative solutions and dedicated support that helped us achieve remarkable growth."
One source of truth, queryable, versioned and searchable by vector.
The hand-offs between systems, running unattended.
Generative video, voice and image models, script to screen.
Interfaces people actually use, on web, mobile and no-code.
APIs and services that hold up under real load.
Shipping, monitoring and the AI-assisted workflow itself.
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